Returns & Shipping Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@scrubloves.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@scrubloves.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Compression Socks
Embroidered Merchandise
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@scrubloves.com.
Shipping Policy
At Scrub Love, we strive to make sure your shopping experience is seamless and that your orders arrive as quickly and safely as possible. Please review our shipping policy below for important details on shipping rates, processing times, and more.
Processing Time
- All orders are processed within 1-3 business days after the order is placed.
- Orders are not shipped or delivered on Sundays or holidays.
- If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in your order's shipment, we will contact you via email or phone.
Shipping Rates & Delivery Times
- Standard Shipping (5-7 business days): Flat rate of $X.XX
- Expedited Shipping (2-3 business days): Flat rate of $20.00
- Free Standard Shipping on orders over $99 (US only)
*Shipping rates may vary for international orders. Please check your shipping rate at checkout.*
**Order Tracking**
Once your order has been shipped, you will receive an email notification with tracking information. You can track your order via the shipping provider's website.
**Shipping to P.O. Boxes**
We ship to addresses within the U.S., including P.O. Boxes and APO/FPO/DPO addresses.
**International Shipping**
At this time, we ship internationally to select countries. International shipping times and rates will vary depending on the destination. Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their country of residence.
**Lost or Stolen Packages**
Scrub Love is not responsible for packages lost or stolen after delivery. If you believe your package has been lost or stolen, please contact the carrier with your tracking number for assistance. However, if you need further assistance, feel free to contact us at **Customerservice@scrubloves.com**.
**Shipping Inquiries**
For any questions regarding your shipment or if you need assistance with your order, please contact us at Customerservice@scrubloves.comor call 215-602-4940.
We offer express shipping for those who need their items quickly. However, please note the following:
**Express Shipping** Once your package is shipped via express service, we are not responsible for any delays caused by the shipping carrier. While we aim to get your order to you as quickly as possible, factors beyond our control (such as carrier delays or inclement weather) may impact delivery times.
**No Refunds for Delayed Shipments**: Since we ensure that your item is shipped using the selected express shipping method, we do not offer refunds due to shipping delays. We recommend tracking your package using the provided tracking information and contacting the shipping carrier for updates on delivery status.
If you have any questions regarding our shipping policy please feel free to contact us.